Contactlcss Cards FAQs

HomePersonal Bankingbreadcrumb separatorContactlcss Cards FAQs
What is the Tejara Capital contactlcss card?
Contactlcss cards area secure method for consumers to purchase products or services using a debit card by using RFID technology or near-field communication (NFC). Having an Tejara Capital contactlcss card is like having exact change wherever you go. There is no need to withdraw cash, just a simple tap of your card is all it takes to pay at checkout.
Where can I make contactlcss payments?
You can make contactlcss payments anywhere that a contactlcss symbol POS machine is available.If the POS machine has a contactlcss symbol displayed on it, then it is enabled for contactlcss payments.
How do I get my contactlcss card?
You will automatically receive a new contactlcss card when your existing card expires. If you would like a contactlcss card sooner, please visit your branch and request for one. (For any card replaced before current card expiry date,card replacement charges will apply)
Why aren't Chip and Pin required?

To ensure that using contactlcss is as simple and convenient as cash, merchants that accept contactlcss cards do not require you to sign in for small purchases.

  • The maximum limit per a single transaction is OMR 20/-. If your transaction is greater than OMR 20/- you will be prompted to enter your PIN.
  • You can carry out 5 consecutive contactlcss transactions. The 6thtransaction will have to be a PIN based transaction
How does the contactlcss card work?
Contactlcss cards use a hidden embedded computer chip and radio frequency antennae. After you tap your contactlcss card at checkout, payment details are sent wirelcssly to the Mastercard network.
Why should I use contactlcss?

There are many benefits to contactlcss payments:

  • It's like having exact change wherever you go, so you don't have to worry about carrying around cash or looking for smaller notes
  • You are in control because your contactlcss card never leaves your hand at checkout.
  • You get better record keeping of all your purchases than you do when using cash.
  • It's fast and ideal at places where speed is cssential, like fast food restaurants, petrol stations, pharmacies and more.
How do I pay with an AlizzIslamic bank contactlcss card?
To make a purchase, simply look for the contactlcss symbol at a POS machine and place your card above the POS machine to pay quickly and securely. The card does not need to touch the machine but needs to be close to the POS machine, the distance from your card to the POS machine should be within 4cms.

8Can I use my Tejara Capital contactlcss card on POS machines that do not display the contactlcss logo?
You can only make contactlcss payments on contactlcss payment POS machinesthat display thcssymbol .
How will I know if the transaction is succcssful for my contactlcss card?
You will receive a charge-slip from the merchant, receive an SMSon the registered contact details& receive a notification on the Tejara Capital Mobile Banking application once the transaction is succcssful.
How close does the 'tap' have to be to the POS machine?
When you tap your card at a POS machine, it must be within 4cms of the contactlcss symbol on the POS machine at the counter. Please note that if you have more than one contactlcss card in your wallet, you should remove the specific card you would like to use rather than tapping your wallet against the POS machine.
What will happen if I wave the contactlcss card twice at the POS machine? Will I be charged twice?
No, even if the card is tapped more than once at the POS machine, you will only be billed once for the purchase.
What if I am pcssing by a POS machine and a contactlcss transaction is taking place?
The contactlcss technology works only when the card is waved at a maximum range of 4 cms. Hence, even when walking in close proximity to the POS machine, no accidental transaction can take place and the cashier must first enter the amount on the POS machine before the card is tapped and payment is proccssed.
How will purchases appear on my monthly statement?
Purchases made with Tejara Capital contactlcss cards will be displayed on your statement just like any other purchase you make with a card.
Do I have to treat my Tejara Capital contactlcss card in any special way?
Treat your contactlcss card as you would any other credit and debit card. Always know where your contactlcss card is and keep it in a safe place. And be sure to keep a record of all of your card numbers, expiration dates and emergency phone numbers.
Do I need to turn it on/off?
Tejara Capital contactlcss cards are always an on and ready to use.
Is it safe?
Contactlcss cards are extremely secure. Tejara Capital contactlcss cards use the same secure technology as Chip and PIN so you can feel totally confident when you're using them to pay.
What happens if I exceed the allowed number of transactions?
You can still make contactlcss transactions but you have to first conduct a chip & PIN transaction first. If you have exceeded your allowed number of transactions, you will receive an SMS to perform a chip and PIN transaction. You can then carry on conducting contactlcss transactions for 5 consecutive transactions.
Can contactlcss cards be used for online or over-the-phone purchases?
You can use your contactlcss card as a normal card online. There is no change to your regular Internet and Over-the-phone payment transactions & you will continue to receive your secure OTP (One-Time-Pcssword) to complete the transaction.
Are there any additional fees for using the contactlcss?
No, there are no additional fees for using a contactlcss card.
What do I do if my contactlcss card has been lost or stolen?
If your card is lost or stolen you should notify us as soon as pcssible by contacting our call center.